ArrayArrayArrayArrayArrayArrayArray BrainModular BrainModular Users Forum 2010-09-08T21:38:55+02:00 https://www.brainmodular.com/forums/app.php/feed/topic/2407 2010-09-08T21:38:55+02:00 2010-09-08T21:38:55+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15546#p15546 <![CDATA[Usine Community]]>
Usually a bug report takes 5 minutes at most and is fixed within 12 hrs ;)

Statistics: Posted by gurulogic — 08 Sep 2010, 21:38

]]> 2010-09-08T19:09:03+02:00 2010-09-08T19:09:03+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15542#p15542 <![CDATA[Usine Community]]>
Taking time to report if it's a bug is usually quite fast...

Often senso ask you for a patch, screenshot if he is not able to recreate the bug. If he has been already reported, he will tell you.

To my opinion, the actual system is a good solution because:
1)it takes 5 minuse to write and send a mail
2) you have to see if it's not a bad structure or setting of your patch

Perhaps your question is more about some kind of "hotline"...
Althought i believe that a bug tracking system could be usefull, it's also some more work for mr senso, unless the community take care f it.

P.S: it's impossible to waste or save time :P

Statistics: Posted by ethnix73 — 08 Sep 2010, 19:09

]]> 2010-09-08T18:57:23+02:00 2010-09-08T18:57:23+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15541#p15541 <![CDATA[Usine Community]]>
- in beta phase I receive around 1 report/day
- in normal phase around 1/week.

Actually I can live with the actual situation.

Statistics: Posted by senso — 08 Sep 2010, 18:57

]]> 2010-09-08T18:44:30+02:00 2010-09-08T18:44:30+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15540#p15540 <![CDATA[Usine Community]]> Normally I don't think this is a real problem.

Statistics: Posted by gurulogic — 08 Sep 2010, 18:44

]]> 2010-09-08T10:52:50+02:00 2010-09-08T10:52:50+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15516#p15516 <![CDATA[Usine Community]]> Thank you for you reply and your time.

Statistics: Posted by dsy — 08 Sep 2010, 10:52

]]> 2010-09-08T10:43:01+02:00 2010-09-08T10:43:01+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15512#p15512 <![CDATA[Usine Community]]>
I know that I have many things to learn about bug reporting.

But the actual solution is good for me:
- I receive mails with screen shots, and logfiles.
- I can order bugs by types, as convenience, archive as I want
- I can discuss about circumstances,
- exchange files until the bug is solved.

Also 90% of bug reports I receive are not bug but more patching questions and problems like
'I press play on the sampler and it doesn't work: normal the sampler is not in play-button mode'


But I know that as Usine is growing, I'll need a more efficient procedure!

Statistics: Posted by senso — 08 Sep 2010, 10:43

]]> 2010-09-08T10:08:22+02:00 2010-09-08T10:08:22+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15503#p15503 <![CDATA[Usine Community]]>
It should be nice to have a bug management site as many communities. Usine becomes a profesionnal application and E-mails/forums are not the best to manage bugs.
For example, how I known if a bug or suggestion is already submitted or what is his state.

A list of issue-tracking systems:
http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems

Doku Wiki site is using the flyspray.org tracking system:
http://bugs.splitbrain.org

Statistics: Posted by dsy — 08 Sep 2010, 10:08

]]> BrainModular BrainModular Users Forum 2010-09-08T21:38:55+02:00 https://www.brainmodular.com/forums/app.php/feed/topic/2407 2010-09-08T21:38:55+02:00 2010-09-08T21:38:55+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15546#p15546 <![CDATA[Usine Community]]>
Usually a bug report takes 5 minutes at most and is fixed within 12 hrs ;)

Statistics: Posted by gurulogic — 08 Sep 2010, 21:38

]]> 2010-09-08T19:09:03+02:00 2010-09-08T19:09:03+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15542#p15542 <![CDATA[Usine Community]]>
Taking time to report if it's a bug is usually quite fast...

Often senso ask you for a patch, screenshot if he is not able to recreate the bug. If he has been already reported, he will tell you.

To my opinion, the actual system is a good solution because:
1)it takes 5 minuse to write and send a mail
2) you have to see if it's not a bad structure or setting of your patch

Perhaps your question is more about some kind of "hotline"...
Althought i believe that a bug tracking system could be usefull, it's also some more work for mr senso, unless the community take care f it.

P.S: it's impossible to waste or save time :P

Statistics: Posted by ethnix73 — 08 Sep 2010, 19:09

]]> 2010-09-08T18:57:23+02:00 2010-09-08T18:57:23+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15541#p15541 <![CDATA[Usine Community]]>
- in beta phase I receive around 1 report/day
- in normal phase around 1/week.

Actually I can live with the actual situation.

Statistics: Posted by senso — 08 Sep 2010, 18:57

]]> 2010-09-08T18:44:30+02:00 2010-09-08T18:44:30+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15540#p15540 <![CDATA[Usine Community]]> Normally I don't think this is a real problem.

Statistics: Posted by gurulogic — 08 Sep 2010, 18:44

]]> 2010-09-08T10:52:50+02:00 2010-09-08T10:52:50+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15516#p15516 <![CDATA[Usine Community]]> Thank you for you reply and your time.

Statistics: Posted by dsy — 08 Sep 2010, 10:52

]]> 2010-09-08T10:43:01+02:00 2010-09-08T10:43:01+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15512#p15512 <![CDATA[Usine Community]]>
I know that I have many things to learn about bug reporting.

But the actual solution is good for me:
- I receive mails with screen shots, and logfiles.
- I can order bugs by types, as convenience, archive as I want
- I can discuss about circumstances,
- exchange files until the bug is solved.

Also 90% of bug reports I receive are not bug but more patching questions and problems like
'I press play on the sampler and it doesn't work: normal the sampler is not in play-button mode'


But I know that as Usine is growing, I'll need a more efficient procedure!

Statistics: Posted by senso — 08 Sep 2010, 10:43

]]> 2010-09-08T10:08:22+02:00 2010-09-08T10:08:22+02:00 https://www.brainmodular.com/forums/viewtopic.php?t=2407&p=15503#p15503 <![CDATA[Usine Community]]>
It should be nice to have a bug management site as many communities. Usine becomes a profesionnal application and E-mails/forums are not the best to manage bugs.
For example, how I known if a bug or suggestion is already submitted or what is his state.

A list of issue-tracking systems:
http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems

Doku Wiki site is using the flyspray.org tracking system:
http://bugs.splitbrain.org

Statistics: Posted by dsy — 08 Sep 2010, 10:08

]]>